Terms of Service
Welcome to the website of Custom Assured Mechanical INC ("we," "us," or "our"). By accessing our website, submitting requests through our "Contact Us" form, or opting into our text messaging program, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.
1. Website Use & Information Submission
By using our online "Contact Us" form, you agree to provide accurate, current, and complete information, including your Name, Email Address, and Phone Number. You agree not to impersonate any person or entity or misrepresent your affiliation with any person or entity.
2. SMS Text Messaging Program Opt-In
Custom Assured Mechanical INC offers an automated mobile text message program to communicate with customers who request service or information.
How to Opt In: Customers explicitly opt into our text messaging program by checking the designated SMS consent box alongside providing their phone number on our website's "Contact Us" form.
Program Description: Opted-in users will receive text messages regarding service confirmations, technician arrival notifications, appointment reminders, scheduling updates, and responses to their direct inquiries.
No Purchase Requirement: Consent to receive text messages is completely voluntary and is not a condition of purchasing any goods, scheduling mechanical services, or completing a transaction with us.
Message Cost & Frequency: Standard message and data rates may apply from your wireless provider. Custom Assured Mechanical INC does not charge users to send or receive text messages. Message frequency varies dynamically based on your ongoing service requests and appointment schedules.
3. SMS User Controls (Opt-Out & Help)
You maintain full control over your communication preferences at all times:
To Stop Messages: You can cancel the SMS service at any time by texting STOP to any text message you receive from us. After sending STOP, we will send you a final text message confirming that you have been unsubscribed. Following this, you will no longer receive text messages from us unless you choose to opt back in.
To Get Help: For support, troubleshooting, or program questions, text HELP to any text message you receive from us, call us directly at 260-496-8400, or email us at julie@customassured.com.
4. Limitation of Liability
Custom Assured Mechanical INC and mobile carriers are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number for which you are the primary account holder.
5. Contact Information
For questions regarding these Terms of Service, please contact us at:
Email: julie@customassured.com
Phone: 260-496-8400
Privacy Policy
At Custom Assured Mechanical INC, your privacy is of the utmost importance to us. This Privacy Policy describes how we collect, use, protect, and handle your personal information when you interact with our website, use our "Contact Us" fillable form, or communicate with us via email and text message (SMS).
1. Information We Collect
When you use our website's "Contact Us" form or reach out to us directly, we may collect the following personal information:
Name
Email Address
Phone Number
Service Details (any details regarding your mechanical requests provided in your submission)
2. How We Use Your Information
We use the information we collect strictly to operate our business and serve you. Specifically, your data is used to:
Respond to your inquiries, quotes, or requests submitted via the "Contact Us" form.
Schedule, confirm, modify, and remind you of your service appointments.
Send email communications, such as invoices, service receipts, technical reports, and customer service updates.
Transmit SMS text alerts regarding scheduling, appointment updates, and technician arrival times.
3. Email and SMS Privacy Safeguards (Strict Carrier Compliance)
We strictly protect your communications data. We enforce the following isolation rules regarding your contact information:
No Sharing or Selling: Custom Assured Mechanical INC strictly does not sell, share, rent, or lease your email addresses, mobile phone numbers, or SMS opt-in consent data to third parties, planners, or affiliates for their marketing or promotional purposes.
Authorized Service Providers: Your information (such as email and phone data) is only shared with our trusted, contracted platform vendors who directly facilitate the transmission of our emails and text messages. These vendors are under strict contractual obligations to protect your data and are entirely prohibited from using your information for any other purpose.
4. Data Security
We implement robust, industry-standard security measures to maintain the safety of your personal information. Your personal data, email records, and phone numbers are stored behind secured networks and are only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.
5. Your Rights and Choices
Email Choices: You can opt out of any non-transactional email communications from us at any time by replying to our emails with an unsubscribe request or emailing julie@customassured.com.
SMS Choices: You can opt out of text messaging at any time by replying STOP to any message we send.
6. Contact Information
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us at:
Email: julie@customassured.com
Phone: 260-496-8400